Contact Us

Have a question or want to chat about board games? We'd love to hear from you!

Our Stores:

Surrey, BC:

Abbotsford, BC:

General Inquiries:

info@screenfreegames.ca

Return Policy

Refund policy Any Purchases Made in November or December have an extended return time until December 31st We have a 7-day return and 30-day exchange Policy, which means you have 7 days after receiving your item to request a return or 30 days to request an exchange. To be eligible for a return or exchange, your item must be in the same condition that you received it, unopened, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@screenfreegames.ca. Please note that returns will need to be sent to the following address: 134 - 1711 152nd Surrey BC Customer is responsible to pay for the return fee and only the game will be refunded, not the shipping cost that was paid to ship. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@screenfreegames.ca. All Magic and Pokemon products are final sale. Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable items Unfortunately, we cannot accept returns on sale items or opened items Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@screenfreegames.ca.

See our return policy.