Boxed Items:

• British Columbia & Alberta:Flat Rate: $11.99 - Free Shipping on orders over $175
• Rest of Canada:Flat Rate: $20.00 - Free Shipping on orders over $250

Trading Cards (Envelopes):

• Canada Post Standard Mail: $2.99 (no tracking)
• Canada Post Flat Rate (with Tracking): $7.00 - Free Shipping on orders over $75

Important Information:

• All Trading Cards are shipped with care in bubble envelopes.
• Canada Post or UPS may be used for delivery, depending on the service selected.
• Oversized orders or orders to remote areas may be subject to additional shipping fees. You will be contacted if this applies to your order.
• Screen Free Games is not responsible for missing packages marked as delivered by the carrier.
• Please double-check your shipping address before placing your order, as we are not responsible for incorrect addresses.

It depends on where you are. Orders processed here will take 5-7 business days to arrive.
South Surrey and Lower Mainland residents will take 1-3 business days to arrive.
Delivery details will be provided in your confirmation email.

We use Canada Post and UPS as our primary carrier.

Currently, we strictly ship to our Canadian customers until further notice.

Any Purchases Made in November or December have an extended return time until December 31st

We have a 7-day return and 30-day exchange Policy, which means you have 7 days after receiving your item to request a return or 30 days to request an exchange.

To be eligible for a return or exchange, your item must be in the same condition that you received it, unopened, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@screenfreegames.ca. Please note that returns will need to be sent to the following address: 134 - 1711 152nd Surrey BC

Customer is responsible to pay for the return fee and only the game will be refunded, not the shipping cost that was paid to ship. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@screenfreegames.ca.

All Magic and Pokemon products are final sale.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or opened items

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@screenfreegames.ca.

Absolutely! Our team of board game experts can help you find the perfect game based on your preferences. Please feel free to contact us for recommendations.