Shipping policy
**Important Notice: Canada Post Strike**
Due to the upcoming Canada Post strike starting November 15th, there may be shipping delays for your orders. To minimize disruptions, we are have alternative shipping providers in place.
Please note that we will not be able to ship to PO Boxes until the matter is resolved.
We apologize for any inconvenience this may cause and appreciate your understanding.
Boxed Items
$11.99 Flat Rate BC/Alberta. $175+ Free Shipping
$20 Flat Rate Rest of Canada. $250+ Free Shipping
Trading Cards (Envelopes)
$2.99 Canada Post Standard Mail
$7.00 Flat Rate Canada Post (Tracking Included).
$75+ Free Shipping
Important Information:
All Trading Cards are shipped with care in bubble envelopes.
Canada Post or UPS may be used for delivery, depending on the service selected.
Oversized orders or orders to remote areas may be subject to additional shipping fees. You will be contacted if this applies to your order.
Screen Free Games is not responsible for missing packages marked as delivered by the carrier.
Please double-check your shipping address before placing your order, as we are not responsible for incorrect addresses.
Please email us if you for any other questions or concerns info@screenfreegames.ca
In-Store Pickup Policy
Please Note:
Potential Wait Time: In-store pickup orders may take up to 3 business days to process
Inventory Discrepancies: Please be aware that in-store inventory may differ from what is shown online.
Order Confirmation: You will receive a confirmation email once your order is ready for pickup.
Please email us if you for any other questions or concerns
info@screenfreegames.ca
Contact Us
Have a question or want to chat about board games? We'd love to hear from you!
Our Stores:
Surrey, BC:
Address: 1711 152 Street, Surrey BC (Semiahmoo Shopping Center - Near the Food Court) Phone: 604-560-3385Abbotsford, BC:
Address: 182-32900 South Fraser Way, Abbotsford BC (Seven Oaks Shopping Centre - London Drugs Entrance) Phone: 604-744-1980General Inquiries:
info@screenfreegames.ca
Return Policy
Refund policy Any Purchases Made in November or December have an extended return time until December 31st We have a 7-day return and 30-day exchange Policy, which means you have 7 days after receiving your item to request a return or 30 days to request an exchange. To be eligible for a return or exchange, your item must be in the same condition that you received it, unopened, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@screenfreegames.ca. Please note that returns will need to be sent to the following address: 134 - 1711 152nd Surrey BC Customer is responsible to pay for the return fee and only the game will be refunded, not the shipping cost that was paid to ship. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@screenfreegames.ca. All Magic and Pokemon products are final sale. Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable items Unfortunately, we cannot accept returns on sale items or opened items Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@screenfreegames.ca.
